Radiant Help
Toll Free: 1-800-613-7834 Local: 1-718-307-2901/1-718-362-8235
Login Sign Up

Faq's

We stream at high bit rates to provide very good quality. We provide a high initial buffer to reduce any internet bandwidth fluctuations during the playback on your TV. We use industry standard H264 encoding to provide high quality SD and HD content.

Our IPTV service quality is only comparable to dish, cable or direct tv services. We are the best in IPTV technology.

All our plans include all 15 channels. So no need to subscribe channels separately.

Every month you will get movies updated in your account for free. The number of movies you will get depends upon the plan you have selected. For Monthly Plan you will get 10 movies every month and for Quaterly and Yearly Plans you will get 15 movies every month.

Yes, RadiantTV settop box can be used as a media player. You can connect any usb external device like a hard disk and play movies and pictures. Using pcmedia functionality, you can play movies directly from your home pc / laptop using our set top box. You don’t have to connect a cable from your laptop to your TV to view the movies on your laptop or desktop.

Please call our customer support to get more information.

Why watch movies on your small screen laptop or using low quality video cable connected to TV? Watch movies on your big screen TV using our IPTV box.

We stream all the live channels and videos at 1 – 1.5 mb bitrate depending on still vs action oriented sequences in the video stream. As a result our costs are higher We provide only legal content and share the revenues with channels Owners / movie producers. This will ensure your service will not be shutdown due to illegal streaming.

Just click on sign up and follow the leads.

Yes.
a) You can change your registered address
b) You can change credit card , debit card details Just click on my account and follow lead incase you have any doubts just call customer service agent.

No. You cannot transfer your account.

We are providing 24 x 7 customer support.

No, For now this service is available in USA and Canada.

High-Quality video with flash video streaming service will definitely need good configuration. We suggest you Dual-Core machine for the best quality streaming.

When you order for porting to transfer your current number to us, you need to send a copy of your bill with your name and order reference. Once done, we start processing the matter and porting may take from 5-14 business days. We do not guarantee successful porting of your number. However, when the decision is reached, we update you accordingly. We always recommend to pick a new number instead.